Help & Questions
At Skinn Haus, our goal is to simplify science-based skincare for melanin-rich, sensitive skin. Below you’ll find clear, dermatologist-inspired answers to common questions about our products, results, and policies.
How long before I see results?
Healthy skin renewal doesn’t happen overnight. The epidermis completes one full cell-turnover cycle every 28–40 days, depending on age, skin condition, and lifestyle. Most clients notice smoother texture and an even glow within 2-4 weeks, with visible correction of hyperpigmentation after 6–8 weeks of consistent use.
My dark spots are old — will your products still work?
Yes, but older or hormonally driven pigmentation requires patience and consistency. Our actives (Niacinamide, Tranexamic Acid, Alpha-Arbutin, and Vitamin C) target excess melanin production at multiple pathways, gradually fading dark marks without altering your natural skin tone.
Do your products bleach the skin?
Absolutely not. We never use hydroquinone or bleaching agents. Our philosophy is melanin preservation — restoring balance, not erasing colour.
Are SKINN Haus products suitable for sensitive skin?
Yes. Every formula is dermatologist-developed and non-comedogenic. We focus on barrier-supportive ingredients that calm inflammation while treating discoloration.
Can I combine different SKINN Haus products?
Yes. Our products are designed to work synergistically. Cleanse → Serum → Moisturizer → Sunscreen (AM).
What makes SKINN Haus different from ordinary skincare?
We merge clinical-grade actives with the unique physiology of melanin-rich skin prioritizing barrier health, pigment control, and inflammation management.
What’s the best way to patch-test new products?
Apply a small amount of the new product to your jawline or inner arm and wait 24 hours. If no irritation occurs, proceed with normal use.
Where is your store located?
We are an online-based brand, allowing us to maintain clinical-grade quality while offering nationwide accessibility.
-Delivery: Available nationwide across Zimbabwe for $10 USD.
-Pickup: Available in Bulawayo by appointment only once full payment has been made.
-Processing time: 24–48 hours after proof of payment is received.
How long will my order take to arrive?
Orders are processed within 1–2 days. Delivery usually takes 2-3 business days depending on your location.
Do you deliver outside Zimbabwe?
At the moment, delivery is available within Zimbabwe. Regional expansion is in progress.
How do I track my order?
Once dispatched, your tracking number will be sent via WhatsApp.
Do you accept cash on delivery?
No. All orders require full payment prior to dispatch or pickup to secure packaging and courier booking.
Which payment methods are accepted?
We accept bank InnBucks Instructions are provided at checkout.
Can I return or exchange an item?
Due to hygiene regulations, we can’t accept returns of opened products. Exchanges are allowed only for incorrect or damaged items received.
Are your products cruelty-free or vegan?
Yes, all SKINN Haus products are cruelty-free and contain no animal-derived ingredients.
Where are your products made?
All formulations are created and manufactured in South Africa using globally sourced actives tested for safety and efficacy.
How can I contact you?
WhatsApp: +263 (78) 262-9785
Our team responds within 24-48 hours (Mon–Fri)